Igeacare Solutions IGEAPEN1 Wireless Pendant User Manual
Igeacare Solutions Inc. Wireless Pendant
igeacom Resident Unit
300, 301, 500, 501, MP501
The igeacom 300 Resident Units is designed to be used
in conjunction with a telephone system. The unit
supports special call handling features including a Call
button to initiate calls to a designated device on the
telephone system, a Call Cancel button, Volume control,
Menu and Activities information buttons. A built-in ¼”
jack provides the ability to plug in a traditional call cord,
allowing the resident to initiate a call from the bedside.
The igeacom utilizes water-resistant, heat-curved silicon
rubber buttons for long-life operation. A built-in speaker
and microphone offer excellent voice quality, providing
clear, hands-free, two-way communication between the
resident and the answering personnel. The units have
an input provision for the connection of an external call-
in device such as a wired pull cord, which provides call
capabilities from resident bathrooms or showers. The
input can be assigned to one of six priority levels. In
addition, the unit uses the features of the telephone
system to distinguish between different call types. For
example to differentiate between a pull station call vs. a
call cord call. With the addition of a Dome Light Module,
the resident unit has the ability to connect to a dome
light outside the room door, providing staff with a visual
indication of calls originating from that resident’s room.
The dome light consists of three individual and different
colored lamps that illuminate in distinct patterns to
identify both priority and the call-in device that the call
originated from. The resident unit is line-powered by the
single line station ports on the telephone system,
eliminating the need for an external power supply. A
single pair from a CAT3 cable is the minimum
requirement to bring analog dial tone from a telephone
system to the igeacom unit. For more information see
your telephone system manufacturer specification. The
unit is designed for installation into a standard 3-gang
electrical back box with 3-9/32” mounted centers.
To request help press one of the available call points.
These include the RED Call Button, the RED button on
the pendant or the RED button on the call cord. Help can
also be requested by pulling any of the pull stations.
By activating any one of the above call points your
igeacom unit will send an emergency signal to call the
assigned endpoints or group of endpoints. An example
of an endpoint may be the nurse’s telephone.
All of your peripheral devices can be programmed
according to their priority or associated degree of
emergency as programmed by the facility for each
device. Up to 4 Wireless Pendants, 4 Wireless Pull
cords and 4 RF3 Sensors can be programmed to a
Cancelling a Call:
The call is cancelled at the resident unit in which the call
point was activated.
To cancel a call press the green cancel button located
on the front of the resident unit. In addition to the cancel
button on the main unit, you may also use the cancel
button located on the assigned wireless pull station. For
those installations that allow for remote cancellation a
code may be entered on the endpoint to signal a cancel
to the resident unit when the voice path is opened.
Retrieving Menus & Activities
The black buttons labeled Menu and Activities on the
resident unit activate the menu or activity
announcements for the week or day, as programmed by
your building management.
To Retrieve the Menu:
Press the black Menu button to hear a pre-recorded
To Retrieve Activities:
Press the black Activities button to hear a pre-recorded
To turn the speaker volume up on the Resident Unit
press the volume up button. Each time the volume up
button it pressed it raises the volume. To reach
maximum volume, press the up button multiple times.
To turn the speaker volume down on the Resident unit
press the volume down button. Each time the volume
down button is pressed it reduces the volume. To reach
lowest volume level, press the down button multiple
Call recognition is accomplished by dialing *4 or *3 from
an endpoint during the two-way speech path with the
resident unit. If the recipient performs the call
recognition code by phone, he/she will hear
acknowledgement tones to verify the code has been
recognized. The igeacom unit will perform different
functions depending on which recognition code is
When *4 is pressed:
Once the *4 call recognition code is entered the igeacom
will disconnect the telephone line without cancelling the
call. At this point the call must be cancelled using the
green cancel button on the corresponding resident unit.
If the call is not cancelled after the programmed *4 Call
Recognition timer expires the igeacom will redial the first
If the *4 call recognition code is not pressed and the staff
member hangs up on the emergency call the resident
will hear a fast busy tone through the igeacom speaker
for the remainder of the programmed delay timer.
When *3 is pressed.
When the *3 call recognition code is entered he/she will
hear acknowledgement tones to verify the call has been
recognized. At this time, a *3 timer is started and the
two-way speech path is still open between the endpoint
and the resident unit. If the endpoint remains on the line
for the duration of the delay timer at the final minute the
recipient of the call will hear two warning tones for every
10 seconds. If the timer expires the unit will hang up
and redial the first dial string. To extend the delay timer
the user can enter *3 during the last minute or when the
warning tones are playing. This extension can be
preformed a maximum of 3 times for every emergency
The Line indicator LED will turn on when the analog line
is activated by the resident unit for an emergency call.
Therefore, when an emergency call is placed from any
call point the Line LED will flash once. If the Line or
Fault LED flashes every 30 seconds in conjunction with
an audio tone the resident should inform staff in building.
The Fault indicator LED indicates that there is a possible
fault with your emergency call device. If the Fault LED
indicator appears, flashes every 30 seconds or is steady
with a audio tone you should immediately contact the
staff in the building. The Activities LED indicator will
flash when the activities button has been pressed. The
Menu LED indicator will flash when the menu button has
When the unit is in a maintenance mode, meaning the
unit has determined an error, it will perform a call to a
designated endpoint notifying them of the failure.
Please note, the dial tone must be present to perform a
maintenance call. The speaker will be set to lowest
volume when a maintenance call is placed. The dial
string will be called once and the resident unit will wait a
set delay time of 60 minutes. If the problem is not
corrected within 60 minutes the igeacom will redial the
maintenance string again. This procedure will cycle until
the trouble is corrected. The remote cancel code is
always active on a maintenance call even if disabled for
traditional nurse call function. Entering the cancel code
will not cancel a maintenance call but rather release the
line for the remainder of the delay timer.
The LEDs will flash every 30 seconds notifying user of
LED: Line & Fault
AUDIBLE TONE: Beep
CONDITION: Fault with telephone line.
AUDIBLE TONE: Beep
CONDITION: Fault with keypad.
LED: Fault (steady)
CONDITION: Fault with Unit
LED: Activities & Fault
AUDIBLE TONE: 2 Beeps
CONDITION: Low Battery Warning
LED: Activities, Line & Fault
AUDIBLE TONE: Long Beep
CONDITION: Battery Low
To perform a reboot on the Resident Unit press the
Activities, Menu and Volume control buttons
simultaneously and release. The Resident Unit will
Contacting IgeaCare Systems Inc.
If you would like to report a fault or return an igeacom
device for warranty repair, please complete the online
form at: http://www.igeacare.com/support.htm
All igeacom devices have a one-year warranty against
manufacturer defect. The igeacom wireless pull cord
battery and wireless pendant battery have a five-year
The igeacom units are CSA certified:
1) Class 481205, CSA Std C22.2 No. 205 - m1983
signal equipment; CAN/CSA - 22.2 No. 60950 -1-03; Bi-
national standard with UL 60950-1
2) CSA-US, Class 481284, Class 481204, CSA Std
C22.2 No 205-m1983; UL Std No. 464, Eight ed 2003
CAN/CSA 22.2 No. 60950-1-03; Bi-National standard
with UL 60950-1
3) FCC ID:SEDIGEACOM, IC: 5263A-IGEACOM.
Operation is subject to the following two conditions:
(1) This device may not cause interference, and (2) This
device must accept any interference, including
interference that may cause undesired operation of the
device. "NOTE: THE MANUFACTURER IS NOT
RESPONSIBLE FOR ANY RADIO OR TV
INTERFERENCE CAUSED BY UNAUTHORIZED
MODIFICATIONS TO THIS EQUIPMENT. SUCH
MODIFICATIONS COULD VOID THE USER'S
AUTHORITY TO OPERATE THE EQUIPMENT."
For complete warranty information please visit
www.igeacare.com or view 10200 IgeaCare Resident
Unit Installation Guide.
Using the igeacom Emergency Call Device:
The igeacom Emergency Call Device is easy to use.
› To Request Help:
Press the red call button on the unit,
Press the red button on the pendant,
Press the red button on the push cord
Toggle any of the pull cords.
By activating any one of the buttons or pull strings your igeacom unit will notify the nurse or
It is easy to increase or decrease the volume of your emergency call device.
›To Increase the Volume:
Press the up arrow
›To Decrease the Volume:
Press the down arrow.
Retrieving Menus & Activities
The black buttons labeled Menu and Activities on the igeacom unit activate the menu or activity
announcements for the week or day, as programmed by your building staff.
›To Retrieve the Menu
Press the Menu button to hear a pre-recorded announcement.
›To Retrieve Activities
Press the Activities button to hear a pre-recorded announcement.